I am proud to provide my patients with some of the highest quality and most accessible care in the province. I respect my patients’ time and make every effort to run appointments on schedule.

When patients arrive late for appointments, it disrupts the flow of the entire clinic. This can cause other visits to run behind or be rushed, which is neither fair nor safe for other patients.

The new FHO+ model taking effect on April 1, 2026 changes the way family doctors operate their clinics. Appointments will generally be shorter and more focused than in the past. The clinic must run on time. I am therefore updating my policy regarding late arrivals.

It is expected that patients arrive 5-10 minutes prior to the actual appointment time.

This allows time for check-in and preparation for the visit.

If you arrive after your appointment time, you are considered late.

• I am sorry, but I will not be able to see you.
• You will have to reschedule for another day.
• A fee for a Missed Appointment may apply (see below).

• First occurrence: Warning and reminder of this policy
• Second occurrence: Missed Appointment Fee applied
• Third occurrence: Final warning and Missed Appointment Fee applied
• Fourth occurrence: The patient–doctor relationship may be terminated

I appreciate sometimes there are understandable reasons for arriving late and exceptions may apply.

Respectfully,

Dr. Adam Stewart

Updated March 5th, 2025