OTNinvite Video Visits
Using a Smartphone or Tablet for your Visit
Return to Your Original Email Invitation
You received an email invitation from “OTN No Reply” (email address is do-not-reply-otninvite@otn.ca)
It will look like this:
![Email Invite](https://stewartmedicine.com/wp-content/uploads/2020/04/Email-Invite.png)
Smartphone and Tablet Users
If you are going to use a smartphone (i.e. iPhone or other cellular phone) or a tablet (i.e. iPad or other android tablet), you need to download a special App for your video visit.
![Mobile Users](https://stewartmedicine.com/wp-content/uploads/2020/04/Mobile-Users.png)
Click the link in the email to download the App.
(DO THIS WELL BEFORE YOUR VISIT)
![Click to Download App B](https://stewartmedicine.com/wp-content/uploads/2020/04/Click-to-Download-App-B.png)
The App Store will open on your phone and you can download the app from there.
![Download App](https://stewartmedicine.com/wp-content/uploads/2020/04/Download-App.png)
The app will download, but do NOT open it from there when it is done.
To open your video visit, you need to click START from the original EMAIL invitation.
![Do not open from app](https://stewartmedicine.com/wp-content/uploads/2020/04/Do-not-open-from-app.png)
Starting the Visit
You need to back to the original invitation EMAIL.
![Click Start eVisit](https://stewartmedicine.com/wp-content/uploads/2020/04/Click-Start-eVisit.png)
This opens your internet browser as follows:
![Click Open in Web Browser](https://stewartmedicine.com/wp-content/uploads/2020/04/Click-Open-in-Web-Browser.png)
You will then be asked to confirm you want to OPEN, as shown here:
![Confirm Click Open](https://stewartmedicine.com/wp-content/uploads/2020/04/Confirm-Click-Open.png)
The App then opens and the patient sees own face on video screen.
![App First Opens](https://stewartmedicine.com/wp-content/uploads/2020/04/App-First-Opens.png)
The problem here is that the patient may think she/he is ready for the visit here, waiting for the doctor.
BUT THIS IS NOT THE CASE. FURTHER STEPS ARE REQUIRED TO JOIN THE VISIT.
![Click Video to Start](https://stewartmedicine.com/wp-content/uploads/2020/04/Click-Video-to-Start.png)
The screen then appears as below.
If the video and audio icons are not visible, the patient needs to tap the screen to make them appear.
![Tap Sceen for Video](https://stewartmedicine.com/wp-content/uploads/2020/04/Tap-Sceen-for-Video.png)
When the video icons are visible, need to click on the VIDEO icon.
![Click Video Icon](https://stewartmedicine.com/wp-content/uploads/2020/04/Click-Video-Icon.png)
It will then ask to confirm permission to use the phone’s microphone and/or camera.
![Confirm OK for Microphone B](https://stewartmedicine.com/wp-content/uploads/2020/04/Confirm-OK-for-Microphone-B.png)
Then finally, the patient is ready for the visit, “waiting for host” doctor to join:
![Visit Ready to Start B](https://stewartmedicine.com/wp-content/uploads/2020/04/Visit-Ready-to-Start-B.png)
Turning on Speakerphone
Sometimes the audio on the patient’s phone does not automatically turn on the speakerphone.
So, need to do a few more clicks to turn it on, as shown below:
![Open options to turn on speaker phone B](https://stewartmedicine.com/wp-content/uploads/2020/04/Open-options-to-turn-on-speaker-phone-B.png)
![Speakerphone 2 B](https://stewartmedicine.com/wp-content/uploads/2020/04/Speakerphone-2-B.png)
![Speakerphone 3 B](https://stewartmedicine.com/wp-content/uploads/2020/04/Speakerphone-3-B.png)
![Speakerphone 4 B](https://stewartmedicine.com/wp-content/uploads/2020/04/Speakerphone-4-B.png)
![Speakerphone 5 B](https://stewartmedicine.com/wp-content/uploads/2020/04/Speakerphone-5-B.png)