How to Get Started in Your Own Clinic
All of this sounds great and makes sense, but it can still feel like a daunting task to implement a Prescription Renewal Policy in your own clinic, especially if you’ve never charged for this service in the past.
Then again, there has never been a better time in which to frame and explain the need to patients. This is an era of 5-10% inflation, 20% rise in overhead costs, and sub inflation ‘raises’ from OHIP. Family Doctors are burning out, retiring early, or switching careers in record numbers. Clearly, we cannot carry on providing $22 prescription renewals for free.
I strongly suggest preparing a standardized Patient Education announcement. Feel free to copy and modify my Notice to Patients to suit your own needs. Have it in several formats: paper handouts, EMR handouts, posters, mail outs, social media posting, mass email notices, etc. Have your voicemail include a notice on the new fee for prescription renewals. After a few months, your patients will be fully aware and things will fall into place.
Be sure to check out my “FAQ and Final Details” to consider for your own policy and procedures. Again, feel free to copy and modify to suit your own needs.
I never recommend undervaluing our work, but at the very least, at least charge a $5 or $10 fee to start building awareness and patient accountability. With the help of PatientSERV’s payment platform and services, you won’t have the administrative burden of billing and collecting even these seemingly small payments.